Shipping Time
For most serviceable pin codes, we try to deliver within 5-7 days, but due to unforeseen circumstances like weather, strikes, remote locations, stocking issues, or any other reason - it may take longer. You will however be able to track your package using a unique tracking link that we will email/SMS you after your orders are sent to our delivery partner.
Returns
gotisdesign.comcustomer care team happily accepts your returns in their original packing within 3 days of you receiving your product for any damage/defects in the product. You will need to inform us of any damage/ defects within 24 hours of delivery of the product, in order to receive the replacement or refund subject to availability of the same product. Refunds will be processed only if they cannot be replaced with a new product. Please make sure to report any and all problems associated with a single order/package delivery at the same time. Please provide us with maximum possible details as they would be the basis of examining the defect or differences. Please contactfashion cultureCustomer Care team to initiate the return process. You can contact us by either sending an email to info@gotisdesign.com. We will not accept which are directly sent back to our warehouse without informing our customer service team.
